Advanced (but easy to use) online survey software tool that comes with amazing customer service, every survey feature you can imagine and an open API. Learn more about Snap Survey Software. Suite of integrated programs for questionnaire design. Online survey software with survey administration, scoring.
Easily create and send surveys on a platform built for the enterprise. Unlike most one size fits all solutions, Key Survey is customizable from top to bottom, giving you total brand control, simple scalability, and diverse integration options. Create your ideal surveys with features like advanced logic and data models, then get insight into the data you collect with reports on a business intelligence dashboard. Request a demo now to see Key Survey in action! Enterprise level survey software for large organizations collecting feedback within their company and from their customers. Blue enterprise survey software automates your customer experience, customer satisfaction, employee engagement and other feedback management processes.
It is designed to: 1. Support your most complex and unique feedback gathering processes 2.
Scale up for your largest survey needs 3. Provide you with dynamic reports, analytics and insights to support strategic decision making In summary, Blue helps make your organization a real time feedback machine where no one's voice is left behind. Power your central and major surveys with Blue Enterprise Survey software: #1 in automation, accessibility, flexibility, and reporting. As the survey solution which puts the respondent first, we're empowering conversations between companies and their customers.
Whats more, we equip them with the actionable insights they need to make better decisions and boost loyalty. With leading lights like Deliveroo, Heineken and Spotify already working with us to bring feedback to life, the road ahead for better feedback is looking good. Starred makes feedback better for everyone, and on a human scale. Starred builds survey software which puts the respondent first, and helps companies succeed through actionable insights. Enterprise survey software solution with over 10,000 users in 150 countries. Conduct beautiful surveys and gain actionable feedback! Start by embedding the first question in the email, set notifications for follow-up, conduct text analysis, share reports and dashboards in SPSS, Word, PowerPoint, Excel and more.
Integrate with Slack, Zendesk, CRM & more. Includes unlimited users and works in 40 languages. Clients include Cigna, Toyota, Citibank, Q8, Heineken, Sony. Enterprise survey software solution with over 10,000 users in 150 countries. Conduct beautiful surveys and gain actionable feedback! Site24x7 offers unified cloud monitoring for DevOps and IT operations and monitors the experience of real users accessing websites and applications from desktop and mobile devices.
In-depth monitoring capabilities enable DevOps teams to monitor and troubleshoot applications, servers and network infrastructure, including private and public clouds. End-user experience monitoring is done from more than 50 locations across the world and various wireless carriers.
All-in-one Performance Monitoring Tool (SaaS) for DevOps and IT. Monitor Websites, Servers, Apps, Cloud, VMs, Network and more. Web and mobile solution for companies of 100+ employees to improve employee engagement via automated feedback collection.
VibeCatch enables the setting up of automated polls collecting relevant feedback from your employees. You can use your own questions or our scientific QWL framework with ready-made questions and automatic analysis. Our QWL method is the only scientifically validated method that is guaranteed to have an impact on your company's financial results as well as employee engagement.
Web and mobile solution to improve employee engagement via automated feedback collection, analysis and real-time reports. The MaritzCX Platform is the big data engine that powers your CX solution and the complete technology foundation that allows you quickly collect data from all of your different feedback channels, turn it into a cohesive source of customer information, and make it available to everyone in your organization. The software includes Survey Builder, Dashboards & Reports, Data Mining, Text Analytics, and Case Management.
In addition, we offer industry-leading research services and proven expertise. We are the worlds only full-service customer experience (CX) partner. QuestionPro provides powerful online survey software designed to help you make better business decisions. Our easy to use software includes tools for creation, distribution, and analysis of online surveys, polls, forms and quizzes. Use our advanced features to completely customize the survey experience and power sophisticated analysis. Best of all, our customer support team is available 24-hrs a day to guarantee your project is a success!
Survey software for the creation, distribution, and analysis of surveys, polls, and forms. Tired of boring surveys? Survey Anyplace focuses on creating fun, mobile and interactive quizzes & surveys. The kind that allows you to engage with your audience and leaves room for your own brand identity or personality. These modern-looking surveys entice respondents, and are easy to interact with, using the latest mobile features - just like your audience. And you get more and better feedback! Tired of boring surveys?
Survey Anyplace makes surveys entertaining, interactive and fun-to-take!
Esther Schindler The Best Online Survey Tools of 2018 One of the best ways to connect directly with your customers is through online survey marketing. We test and compare 10 survey tools to get you started. What is an Online Survey?
One of the best and most informative ways to connect directly with your customer base is through effective use of online survey tools. Market research statistics can provide almost magical insight into markets, strategies, and customers. But contracting with professional research firms is often cost-prohibitive for many small to midsized businesses (SMBs). But perhaps what you can't afford to pay for may be cheaper, easier, and even more effective if you do it yourself. If you want to know what people think, ask them. While that ought to be obvious advice, too few small to midsize businesses (SMBs) consider conducting surveys as a response to that directive. That's a shame, since you can devise better and make better decisions with data in hand, ripe for than relying on guesswork or gut feelings.
Gathering that knowledge is far simpler than you might imagine as several online applications make the market research process easy. There are dozens of reasons to create surveys, and nearly all of those reasons are good ones.
An online survey can help representatives gauge customer satisfaction (e.g., 'How happy were you with our spa services?' ), solicit information from existing or prospective customers (e.g., 'Which of these proposed new features would be most valuable to you?' ), or help professionals learn what matters to employees (e.g, 'How can your manager give you better feedback?' Some form-based 'applications' also fit the survey model such as testing educational efforts (e.g., 'Here's the final exam!' ) or unemployment claims submissions. Even better: People love to tell you what they think.
They want to be asked. So don't be shy. Fortunately, the online survey tools for creating and administering surveys have vastly improved since I first tested PC-based tools in 1999. The 10 web-based online survey tools I evaluated in this roundup are Campaign Monitor GetFeedback, Checkbox Survey, FluidSurveys, Outside Software eSurveys Pro, SoGoSurvey, SurveyGizmo, SurveyMonkey, SurveyPlanet, WorldApp KeySurvey, and Zoho Survey. All of them guide you step by step th2ough creating a survey, sharing the survey (so people have the opportunity to answer all those questions), and evaluating the results. All of these apps are excellent; you won't be disappointed in any of the choices (even the free versions thereof).
However, SurveyGizmo stood out from its competitors. Each of its features always did things a tiny bit better than its competitors. For instance, its mobile support included a mobile preview, it gives you (and thus, respondents) a time estimate, and branching logic doesn't require a jump to a new page.
For these reasons, it has earned our Editors' Choice award in this roundup. Each app follows a similar path. They help you design the survey, launch it (exhorting respondents to 'take my survey!' Via email, social media, or embedding on a website), collect data, and report on the results.
Each step can be as simple or complex as you like (or as you require anyhow). For instance, you can control the survey appearance such as background color, typeface, and company logo, or just go with the default styling. Plan Your Survey There are several important steps to consider when planning an online survey project. First, think demographics. Simplu throwing a survey into web space isn't nearly as effective as not only pointing it at a specific audience, but tailoring your questions and collected data points at that audience, too. Mine your CRM app for guidance on either which customers you want to target or which characteristics of your existing customers you can use to better target your survey at people with whom your company has never interacted.
If you've got a (BI) tool focused on other customer-facing databases, like invoicing or, you can drill down to more audience-focusing data even more effectively. Once you've got a better idea of who'll be taking your survey, you better frame your questions since you'll have a more focused idea of what kind of information you want from these folks. This is the time you should also conisder what form your survey will take. Generally, for an electronic survey, you'll be choosing between an email and a web survey. The tools we've reviewed here focus primarily on the latter. If you decide on an email survey, some of these tools support that method, but overall you'll have more flexibility with both delivery and data collection with a web-based survey. An important new deployment target is the mobile device.
According to a study from that had more than 1.5 million respondents, more than 19 percent of today's online survey's get taken on a mobile device. Makers of online survey tools are responding with companies like SurveyMonkey designing entirely incorporating new capabilities around not just mobile but also artificial intelligence (AI). Once you've got the who and the how, it's time for the when. The problem with online surveys is that they take some time to complete, which means results can often be forgotten or go unnoticed until results are outdated. Avoid this by building a project timeline that covers not just building and deploying your survey, but also data collection, analysis, and report creation. While several of the tools we review here support features that can help with all those steps, it's up to you to initiate those capabilities in a timely enough manner that the results remain relevant.
Cost estimation is an everyday part of a practising mining professional's life. University of the Witwatersrand.
Sometimes It's How You Ask the Question The heavy lifting usually goes into the process of building your survey. These apps can't help you decide what to ask (e.g., asking, 'What do you expect to earn?' Is better than, 'What do you want to earn?' Because the latter encourages fantasies), but they all help you define how to ask it. So the apps step you through the different ways to present questions. You're likely familiar with the basics such as a single or multiple-choice check box, a drop-down menu, or a text box for 'essay questions'.
And most market research needs nothing beyond those question types. However, each app offers many more options, from ranking questions ('On a 1-5 scale, where 5 is awesome and 1 is kill-me-now') to matrix choices (one answer per row). Another part of the survey design process is controlling the order in which you ask questions, and of whom they're asked.
For example, let's say you're surveying pet owners. You first have to ascertain that the respondent owns a pet and then gently end the survey if this individual isn't qualified. Then you may ask cat owners questions that aren't shown to dog owners; otherwise, dog owners will be confused, bored, or waste their time giving you irrelevant data. Generally, that means splitting up a survey into several (sometimes interlocking) webpages.
You don't show cat-litter preference questions until you know how many cats rule the household. Another reason to put questions on separate pages is to hide upcoming questions; 'Which brands come to mind' should not be asked where the respondent can see, 'Have you heard of any of these brands?'
Every online survey app lets you skip questions or otherwise perform survey logic (at least, once you pay for a subscription; the free versions have feature limitations). The complexity of survey logic you can create is in the 'you get what you pay for' department. All of the survey apps share basic features, such as requiring a question to be answered; controlling page breaks; and randomizing the order in which questions are asked or answers are presented.
They also let you style the text, support languages beyond English, preview the survey before you launch it, and share the URL of the survey webpage. And, of course, each app lets you view the survey results, including options to filter the data ('show responses only from people who prefer dark chocolate' –oh wait, that's everybody!) and to compare responses based on answers to secondary questions ('show salary expectations correlated by gender').
How You Deploy the Survey Each app's features beyond the basic functionality is what distinguishes its strengths and weaknesses. Depending on the number of surveys you create and the nature of the information you're seeking, some of these criteria should be on your short list. In the simplest case, you don't need more than a URL to include in an email message along with hand-constructed text like, 'Help us decide which hotel to choose for our user group conference!' Incorporating these types of emails into a workflow is a simple process no matter which tool you choose. But to get customers' attention, that email message needs some kind of formatting.
You might also need to track participation and to send reminders to those who didn't respond. On the other hand, you don't want to 'over touch' the audience by asking the same people to respond too often. That's bad manners, not to mention that you don't want to hear from the same people all of the time. SoGoSurvey gets a nod for its email-list tracking in that regard. If your chosen survey tool doesn't support these features, then look for them in your chosen package. Where Will People Take the Survey? All these apps work perfectly in a web browser.
But if your audience of 20-somethings is apt to respond to the survey on their smartphones, then it behooves you to test and deploy the survey on that platform. (SurveyGizmo gets top marks for showing a preview on multiple devices. Campaign Monitor GetFeedback shines brightly with a mobile-first design.) Need to share 'take my survey' via? The apps' features vary there, too. Not everyone posts survey links directly to Google+. But don't expect much. Even when social media sharing is supported, though, it probably means nothing more than constructing a tweet on your behalf.
You easily could do that with social media tracking tools without the survey tool's help. When Should the Survey Stop Accepting Input? There's no point in wasting anyone's time if nobody looks at the results. All of these apps let you close a survey based on date (such as accepting responses until the end of the month). Others, such as SoGoSurvey, permit you to stop when you have 'enough' responses (surely, 1,000 people telling you which color they prefer is enough to make a decision?). This requirement doesn't apply to surveys you implement as an ongoing feedback mechanism, such as customer satisfaction research sent automatically after a hotel stay. Sometimes you need 'open-ended' data in a particular format.
All of these apps support data validation in basic forms, such as a date or email ID. But if your needs are specific (for instance, FluidSurveys can check UK post codes and URLs), then you may need to spend more money.
Slicing and Dicing the Results. Every one of these apps does an admirable job at presenting the results in pretty charts and graphs. Some do impressive things with their analysis, however, such as SurveyGizmo performing text analysis on open-ended questions or Checkbox Survey automatically sending an email to a designated ID based on a survey response (such as a poor mark for customer service). Quite often, your business or community group's survey needs are met with minimal functionality, and these apps are overkill. But if you really care about learning what customers, users, and employees feel, you'll be sure to appreciate the features in these apps.